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Social Networks Do Not Influence Shoppers

By January 18, 2012July 30th, 2023No Comments

While social networks are growing increasingly popular, quite surprisingly, they have not yet started to influence shoppers in a major way.

A study recently conducted by e-commerce firm Baynote, has found that only 90 people out of the 1,032 individuals surveyed in the United States were in any way influenced by retailers’ pages on sites such as Facebook and Twitter.

Of this, 59% said that they bought products directly from the retailer’s own website.

In fact, 80% of those surveyed said that the social networks had no influence whatsoever on their buying habits. They claimed that recommendations made by social networks had no bearing on their purchase decisions.

Search and email were the dominant drivers of promotions and recommendations. While 93% of those surveyed used the Internet to research products, 91% rated recommendations from search engines as relevant and 63% found search engine promotions useful.

It was also found that tablets were becoming increasingly popular for browsing through the goods available online, as the relatively larger screen of the tablet as compared to the mobile makes browsing more convenient.

93% of these people also confirmed that they use tablets only as a means to browse the availability of products and then they buy the product directly from a store.

2011 U.S. online holiday shopping experience
2011 U.S. online holiday shopping experience. Source: Baynote

While this study might alarm some readers, the core findings are not that surprising. Social media remains a great branding channel and should not be perceived as a venue to hard-sell products.