Client Account Director

Client Relationship & Account Ownership

• Own a portfolio of client relationships, acting as the primary senior point of contact.
• Build trust with key stakeholders (often Marketing Directors / Heads of Growth / CMOs) through proactive communication and clear leadership.
• Lead regular client meetings (status, performance reviews, quarterly planning) with strong agenda-setting and follow-through.
• Translate client business goals into clear marketing priorities, outcomes, and measurement frameworks.
• Manage client satisfaction, retention, renewals, and growth opportunities (cross-sell / upsell where appropriate).

Delivery Oversight & Light Project Management

• Ensure internal delivery teams (Paid Media, PPC, social media, programmatic, SEO/GEO, Analytics, and partner agencies) are aligned on priorities and delivering on time and on brief.
• Provide “light-touch” project management: timelines, dependencies, actions, risk management, and stakeholder coordination.
• Monitor delivery quality and performance: flag issues early, resolve blockers, and ensure accountability.
• Maintain clarity on scope, outputs, and responsibilities across teams and stakeholders.
• Keep documentation and reporting clear, consistent, and client-ready.

Commercial & Operational Management

• Own the commercial health of your accounts: secure new projects and lines of retainer work, scope control, margin awareness, and resourcing needs.
• Support proposal development and renewals in collaboration with leadership.
• Identify and manage scope creep and change requests, ensuring the right process and commercial outcomes.
• Contribute to improving internal ways of working, processes, and templates to increase delivery consistency.